Terms and Conditions

Condition of Sale

1. About Us

Devonshire Pine Ltd, trading as Devonshire Living (also referred to by “us/we/our”) operates this website www.devonshireliving.co.uk.  We are a registered company in England under registration number 2703600, VAT number GB 472 2157 58. Our registered office is at Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX. You can contact us in writing via email (see our ‘contact us’ page) or via telephone on 01237 421900.

We may amend these Terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable at that time.

2. Contact

If you wish to contact us, please do so by any method detailed on our Contact Page.

3. Cancellations, Returns and Refunds

For information relating to Cancellations, Returns and Refunds, please refer to our Returns/Refunds Page.

4. Deliveries

For information relating to Deliveries and Collections, please contact the relevant offices using our Contact Page.

5. Privacy

Devonshire Pine Ltd is a registered Data Controller in accordance with the Data Protection Act 1998 (“The Act”) and the General Data Protection Regulation 2018 (GDPR).

For information regarding how we process your data, or to request a full copy of our Privacy Policy, please refer to our Privacy Policy and Website and Cookies Policies.

Product Information

6.1 Devonshire Living and our suppliers have a commitment to continuous product development and improvement.  We reserve the right for Devonshire Pine Ltd and our other suppliers to alter the specification of any item, at any time. These alterations include and are not exclusive to adjustments in sizes, style, finish or detailing on individual items or collections. To confirm exact sizes or potential alterations please contact us as per our Contact Page.

6.2 Any photograph or drawing is produced as a representation of the finished product. Some products may vary from those shown on the website or on display in-store as a consequence. On occasion, we may supply a small amount of goods with slight differences in specification, due to circumstances outside of our control.

Although we try to show a true representation of the colours and finishes of the products shown on our website, we cannot guarantee the exact accuracy of the finish and colours shown in the photographs as your monitor or printer can affect these. For exact colours and finishes please visit our Bideford retail outlet, where the majority of our products will be displayed.

6.3 All our products are made from quality natural wood. With the manufacturing of natural products, it is very common and part of the process to use wood filler and veneers in some places, to prevent warping and movement.

6.4 Daylight will, over a period of time, slightly alter the colour of the furniture, this is an entirely natural ageing process.

6.5 Most of our products are sold fully assembled. However, due to their finished assembled size, certain items such as but not exclusively limited to; wardrobes, beds, tables and desks, will require some home assembly. Products needing home assembly will be clearly identified in the individual product description on our website.

6.6 All of our product is now imported from various suppliers around the world, requiring minimum order quantities and long lead times. Because of this, we cannot produce bespoke items or spare parts.

6.7 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email or telephone us before placing your order if a small change in size may deem the item unusable.

6.8 All dimensions specified by us are approximate.

6.9 For information relating to the care of our products, please refer to our Care Guide.

Retail Outlet

7.1 All purchases made through our retail outlet are governed by these Terms & Conditions at any time. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase.

7.2 You must be 18 years or over to place an order and be authorised to purchase the products and you are responsible for ensuring that the information you provide to us is correct, otherwise, we may not be able to confirm your order and deliver the products to you.

7.3 Once your order is placed, we will issue you an Order Confirmation as receipt of your order, any payment, your order number and personal details. Please retain this in case of any queries with your order. A contract will be formed when we accept your order in accordance with this paragraph but you will still have the right of cancellation in accordance with your rights as a consumer – See our Returns & Refunds page for more details.

7.4 The products available for purchase via our outlet can be current lines, discontinued clearance lines or factory seconds. Speak to our sales team to ensure you know the type of product that you are purchasing.  If you believe that the condition of the items delivered to be faulty or not as described, then please refer to our Returns and Refunds Page.

8. Finance

We do not currently offer a finance facility in our retail outlet.  Details of any new schemes will appear here.


9. Site Content and Disclaimers

We use every effort to ensure the accuracy of the information on this site. Details contained within this site may be amended from time to time, including but not exclusive to prices, specifications and photography. We will endeavour to rectify any errors, as promptly as possible but cannot be responsible for any damage or losses incurred.

You cannot assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon by Devonshire Pine Ltd in writing.

10. Guarantees and Claims under Guarantee

We the guarantors are Devonshire Pine Ltd. See clause 1 for full details.

These guarantees do not cover the natural characteristics of our wooden products, wear and tear, neglect, abuse or misuse of goods in failing to correctly follow adequate care procedures. These guarantees do not cover accidental damage, damage caused by fire, smoke, water, lighting, sunlight, theft or acts of God.

11. Intellectual Property

All copyright and other intellectual property rights of all material and content contained within this website is and shall remain at all times vested with us. The content and material are made available to you as part of your use of our website and for personal non-commercial use only. You acknowledge and agree to this as well as only downloading such content and material for the purpose of using this site.

You also acknowledge that any other use of the content and material contained within this website is strictly prohibited and you agree not to or assist any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such content and material.

12. Liability

12.1 If either of us fails to comply with these terms and conditions, neither party shall be responsible for any losses that the other party suffers as a result, (including loss of revenues, data, profits, management time, etc.), loss of business, business interruption, or loss of business opportunity, goodwill or reputation, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into the contract with each other.

12.2 Nothing in this agreement excludes or limits in any way our liability for:

(a)    Death or personal injury caused by our negligence or that of our agents or employees

(b)    Fraud or fraudulent misrepresentation;

(c)    Any breach of the obligations implied by The Consumer Rights Act 2015 or section 2 of the Supply of Goods and Services Act 1982;

(d)    Defective products under the Consumer Protection Act 1987; or

(e)   Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

13. Waiver, Severance, Governing Law and Jurisdiction

13.1 If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

13.2 If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforceability of the remaining provisions.

13.3 The laws of England shall govern the contract between us. In the event of a dispute between us, it will be resolved in the courts of England and governed by the laws of England. If you choose to access our website outside of England you agreed that these laws would apply at all times.

Last Updated 18th April 2023


For wholesale Terms and Conditions and Returns/Refunds policy please visit our trade portal or contact the sales office on customerservice@devonshireliving.co.uk, 01237 471872.