Terms, Conditions & Policies

Privacy

1. Overview

1.1 Devonshire Pine Ltd, trading as Devonshire (also referred to by “us/we/our”) operates this website www.devonshireliving.co.uk.  We are a registered company in England under registration number 2703600, VAT number GB 472 2157 58. Our registered office is at Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX. You can contact us in writing via email (see our ‘contact us’ page) or via telephone on 01237 421900.

1.2 The Company takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

1.3 This policy applies to current and former customers, as well as prospective customers who have given us their details to establish contact.  If you fall into one of these categories, then you are a ‘data subject’ for this policy. You should read this policy and any other notice we issue to you from time to time concerning your data.

1.4 The Company has measures in place to protect the security of your data in accordance with our Data Protection and Security Policy. A copy of this can be obtained from the Showroom.

1.5 We will only hold data for as long as necessary for the purposes for which we collected it. This would under normal circumstances be for the duration of our contract with you, as well as the time required to finalise any after-sales service once the contract has ended.

1.6 The Company is a ‘data controller’ for the purpose of your personal data. This means that we determine the purpose and means of the processing of your personal data.

1.7 This policy explains how the Company will hold and process your information.  It explains your rights as a data subject. It also explains your obligations when obtaining, handling, processing or storing personal data in the course of working for, or on behalf of, the Company.

1.8 This policy does not form part of your contract of services and can be amended by the Company at any time. It is intended that this policy is fully compliant with the 2018 Act and the GDPR.

 

2. Data Protection Principles

2.1  Personal data must be processed in accordance with the six ‘Data Protection Principles.’ It must:

  • be processed fairly, lawfully and transparently;
  • be collected and processed only for specified, explicit and legitimate purposes;
  • be adequate, relevant and limited to what is necessary for the purposes for which it is processed;
  • be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay;
  • not be kept for longer than is necessary for the purposes for which it is processed; and
  • be processed securely.

We are accountable for these principles and must be able to show that we are compliant.

 

3. How we define personal data

3.1 ‘Personal data’ means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.

3.2 This policy applies to all personal data whether it is stored electronically, on paper or other materials.

3.3 This personal data would, in normal cases, be provided to us by you, although if supplied by someone else we would inform you directly. It could be provided or created during and offer or event, during the contract of services, or after its termination.

3.4 We will collect and use the following types of personal data about you:

  • your contact details including name, telephone number, email address and home address;
  • your gender and marital status (via preferred honorific where given);
  • information relating to a sale, including merchant card receipts;
  • email correspondence;
  • CCTV footage (used only for security); and
  • any other category of personal data which we will notify you of beforehand.

 

4. How we define special categories of personal data

4.1.  ‘Special categories of personal data’ are types of personal data consisting of information as:

  • your racial or ethnic origin;
  • your political opinions;
  • your religious or philosophical beliefs;
  • your trade union membership;
  • your genetic or biometric data;
  • your health;
  • your sex life and sexual orientation; and
  • any criminal convictions and offences.

We do not hold any special categories of personal data on our retail customers.

 

5. How we define processing

5.1 ‘Processing’ means any operation which is performed on personal data such as:

  • collection, recording, organisation, structuring or storage;
  • adaption or alteration;
  • retrieval, consultation or use;
  • disclosure by transmission, dissemination or otherwise making available;
  • alignment or combination; and
  • restriction, destruction or erasure.

This includes processing personal data which forms part of a filing system and any automated processing.

 

6. How will we process your personal data?

6.1 The Company will process your personal data in accordance with our obligations under the 2018 Act.

6.2  We will use your personal data for:

  • performing the contract of services between us;
  • complying with any legal obligation; or
  • if it is necessary for our legitimate interests (or for the legitimate interests of someone else).

However, we can only do this if your interests and rights do not override ours (or theirs). You have the right to challenge our legitimate interests and request that we stop this processing.

We can process your personal data for these purposes without your knowledge or consent. We will not use your personal data for an unrelated purpose without telling you about it and the legal basis that we intend to rely on for processing it.

If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the contract between us.

 

7. Examples of when we might process your personal data

7.1 We have to process your personal data in various situations during our engagement, most often to communicate with you in regards to orders you have placed with us.

7.2 For example:

  • to confirm receipt of an order;
  • to address any discrepancies or concerns with an order;
  • to arrange and carry out delivery;
  • to liaise regarding issues, returns or other customer service requests;
  • to inform you of new products, offers and events; and
  • for any other reason which we may notify you of from time to time.

7.3 We do not take automated decisions about you using your personal data. Any profiling, for example by address, will be anonymised.

 

8. Sharing your personal data

8.1 We do not currently share any personal data from retail customers with any 3rd parties, except in the case of using a 3rd party delivery company for online order deliveries. Data is held securely on a UK-based system, and email addresses on a secure UK-based email platform. If we felt the need to share your personal data with group companies or agents to carry out our obligations under our contract with you or for our legitimate interests, we would inform you of this beforehand.

8.2 For direct customers we use Kameleon Mail as our marketing automation platform, and for wholesale customers we use MailChimp. Your name, email address and contact preferences are transferred to these services for processing in accordance with their own Privacy Policy and Terms, found on their respective websites. Your data will have only been entered into these services if you have explicitly signed up for our newsletters, and you can unsubscribe at any time.

8.3 We do not send your personal data outside the European Economic Area. If this changes you will be notified of this and the protections which are in place to protect the security of your data will be explained.

 

9. How we deal with data breaches

9.1 We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we must take notes and keep evidence of that breach. If the breach is likely to result in a risk to the rights and freedoms of individuals then we must also notify yourself and the Information Commissioner’s Office within 72 hours.

 

10. Subject access requests

10.1 Data subjects can make a ‘subject access request’ (‘SAR’) to find out the information we hold about them. This request must be made in writing.

10.2 If you would like to make a SAR concerning your personal data you should make this in writing to our Showroom, either by email, fax, post or in-person. We must respond within one month unless the request is complex or numerous in which case the period in which we must respond can be extended by a further two months.

10.3There is no fee for making a SAR. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to respond to your request.

 

11. Your data subject rights

11.1 You have the right to information about what personal data we process, how and on what basis as set out in this policy.

11.2 You have the right to access your personal data by way of a subject access request (see above).

11.3 You can correct any inaccuracies in your personal data. To do you should contact the Showroom at bideford@devonshireliving.co.uk .

11.4 You have the right to request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected. To do so you should contact the Showroom as above.

11.5 While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while the application is made. To do so you should contact the Showroom as above.

11.6 You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.

11.7 You have the right to object if we process your personal data for the purposes of direct marketing.

11.8 You have the right to receive a copy of your personal data and to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month.

11.9 With some exceptions, you have the right not to be subjected to automated decision-making.

11.10 You have the right to be notified of a data protection breach concerning your personal data.

11.11 In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact the Showroom.

11.12 You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.

 

12. Website and Cookies

12.1 To view how we obtain and process data via our website, please refer to our separate Website & Cookies Policy listed below.

 

13. Changes

13.1 We reserve the right to update this policy at any time, and any changes we make will be posted on this page. Please check periodically for any updates. If we would like to use your previously collected personal data for different purposes than those we have notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

 

14. Contact 

14.1 If you have any questions or concerns about Devonshire Living.co.uk, our services, and privacy, please contact us at bideford@devonshireliving.co.uk, call the showroom on 01237 421 900, or write to us at Devonshire, Unit 10-11, Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX.

Website and Cookie Policy

1. Overview

1.1   Devonshire Pine Ltd, trading as Devonshire (also referred to by “us/we/our”) operates this website www.devonshireliving.co.uk.  We are a registered company in England under registration number 2703600, VAT number GB 472 2157 58. Our registered office is at Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX. You can contact us in writing via email (see our ‘contact us’ page) or via telephone on 01237 421900.

1.2   This privacy policy explains how Devonshire Living.co.uk handles your personal information and data in relation to our website. We value your trust, so we’ve strived to present this policy in clear and plain language. The policy is structured so you can quickly find answers to the questions that interest you the most.

1.3   This privacy policy applies to all the products, services and websites offered by Devonshire Living.co.uk and their affiliates, except where otherwise noted. Products, services and websites are collectively referred to as the “services” in this policy.

 

2. What Data We Hold & Why

2.1   We collect information from and about the devices you use to access our services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.

2.2   For online purchases ONLY we will collect details such as your name, address, contact details and bank details when you order goods or services from us either via our Site or instore. We will use this information to process your order and to comply with our contractual obligations, and it will be stored on our secure servers on our premises.

 

3. Marketing

3.1   We give users the option to sign up to marketing emails via the website, social media and through competitions that we run. If you register for this marketing, we will, from time to time, send you information about products, news, events, offers & competitions. Users who receive these marketing materials can opt-out at any time, by simply clicking the ‘unsubscribe’ link in any email. You can opt-out of any other marketing by emailing us at bideford@devonshireliving.co.uk.

 

4. Why We Hold Your Data

4.1   We collect and use the personal data described above to provide you with services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we will ask for your consent in advance.

4.2   Specifically, we use your data to:

  • Provide, update, maintain and protect our services and business;
  • Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns, we may use your personal information to respond;
  • Send your emails and other communications. We may contact you about important changes to our services;
  • Understand how you use our services and improve them;
  • Investigate and prevent security issues and abuse of services;
  • Comply with applicable law, legal process, or regulation;
  • Perform a task carried out in the public interest;
  • We will also collect and use your data with your consent to send you marketing materials about our services.

 

5. Data Partners

5.1   We do not currently share your data with any 3rd parties, however, we may do so if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this website or our stakeholders; (d) protect Devonshire Living.co.uk rights, property, safety, or interest; or (e) perform a task carried out in the public interest. If this is the case, we will inform you beforehand.

5.2   In the event of an online sale, to perform our contract with you we may also share your personal data with third parties such as payment providers and postal service or other delivery organisations to assist in the delivery of goods or services you have ordered.

 

6. Policy Changes

6.1   If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

6.2   We may revise our Policy from time to time and will put the date of the most current version on our website, for you to request if you would like to see it. If a revision meaningfully reduces your rights, we will notify you.

 

7. Your Right to Control and Access Your Information

7.1   You have a right to be informed of Personal Data processed by Devonshire Living.co.uk, and a right to rectification/correction, erasure and restriction of the processing. Please refer to our separate Privacy Policy (Section 10) for more information.

 

8. Cookie Policy

8.1   This website uses cookies to improve on the overall experience users get when browsing it. The following information may be helpful to you to understand what a cookie is and how they may affect you.

8.2   A cookie is a piece of data stored by a website on your computer or mobile device. Cookies are useful for storing data so that when you revisit a site the stored cookie data can be retrieved and reused. An example of when this often happens is if you choose to remain logged in to a website. In doing so, a cookie is stored to remember your choice of remaining logged in, so that even after you close your browser or turn off your computer you don't have to login again when you next visit the page. Cookies do NOT store sensitive or personally identifiable information, such as name, address or credit card details.

8.3   Cookies are widely used in online advertising, however, advertisers, partners nor us can gain personally identifiable information from these cookies. You can learn more about online advertising at http://www.youronlinechoices.com, the official site for the Internet Advertising Bureau.

8.4   Sometimes after visiting a site you will see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so-called "remarketing cookie" during your visit. Again, this process is entirely anonymous and does not include the acquisition of any personal data.

8.5   You can control whether your computer accepts or rejects cookies by default, or to tell you when a site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be manually deleted. The method to change these settings varies depending on the browser. Read the help section within your browser to find out more or visit www.aboutcookies.org (We are not responsible for the content of external websites). You can set your browser to not accept cookies, but this may limit your ability to use the Services.

8.6   This site operates implied consent for cookies, which means we assume by using this site you are happy with the usage of the cookies outlined. If you do not want to accept the use of these cookies you should discontinue use of the site, delete the cookies, or adjust your browser settings accordingly.

 

9. Data Retention

9.1   Where Devonshire Living.co.uk holds data on individuals this data will only be for the necessary time and we will regularly review the amount and age of any data held and implement policies to remove any data that we no longer require, to reduce any risk for all stakeholders.

9.2   In some cases, such as active email mailing lists and Google Analytics tracking, this data could be retained indefinitely as it will always be of use for us to keep historic stats for comparison and to continue marketing to anyone that has agreed to this. However, this data is subject to the above data rights and anyone has the right to request any data on them or request that this is amended or removed, as detailed above. Please note that there might be some latency in deleting this information from our servers and back-up storage; and we may retain this information if necessary, to comply with our legal obligations, resolve disputes, or enforce our agreements.

 

10. Changes

10.1    We reserve the right to update this policy at any time, and any changes we make will be posted on this page. Please check periodically for any updates. If we would like to use your previously collected personal data for different purposes than those we have notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

 

11. Contact

11.1    If you have any questions or concerns about Devonshire Living.co.uk, our services, and privacy, please contact us at bideford@devonshireliving.co.uk, call the showroom on 01237 421 900, or write to us at Devonshire, Unit 10-11, Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX.

Environmental Policy

Introduction and Aim

At Devonshire, we believe that our business is responsible for achieving good environmental practice and operating in a sustainable manner.

We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

Specifically, we will:

  • Wholly support and comply with or exceed the requirements of current environmental legislation and codes of practice.
  • Ensure that all employees, visitors and contractors understand our environmental policy and conform to the high standards it requires.
  • Set out clear environmental objectives, which are relevant to the nature, scale and environmental impacts of our activities
  • Address complaints about any breach of our environmental policy promptly, to the satisfaction of all concerned.
  • Identify performance targets by which progress towards these environmental objectives can be measured and reviewed.
  • Assess the environmental impact of any new processes or products we intend to introduce in advance.
  • Update, our environmental policy annually in consultation with staff, associates and customers.

Objectives

During 2019 we aim to:

  • Minimise our waste and then reuse or recycle as much of it as possible
  • Minimise energy usage in our buildings, vehicles and processes to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable.
  • Reduce solvent consumption and the emissions of volatile organic compounds.
  • Due to the size and nature of our business, we will monitor nuisances from our processes such as noise, dust and fumes.

Targets

To achieve our aims, we have set ourselves the following targets:

  • To look at our recycling process and implement tighter controls, procedures and staff training to enable us to reduce the amount of waste going to landfill by 3% in 2019.
  • To reduce the amount of solvent-based products used in our processes by at least 2% by the end of the year 2019.
  • To reduce the amount of energy use within Devonshire we will try and reduce our 3 main energy uses by the end of the year 2019 - Electric by 2%, Water by 1% and Heating Diesel by 4%.
  • Due to the size and nature of our business, Nuisances from our processes could be a factor. However, by the end of the year 2019, we will strive to have zero complaints regarding any nuisances of noise, fumes, dust etc.

Monitoring and Auditing

Progress against these objectives will be monitored through monthly management meetings.

This policy is available to the public. For further information, please contact us.

Terms & Conditions

General

1. About Us

Devonshire Pine Ltd, trading as Devonshire (also referred to by “us/we/our”) operates this website www.devonshireliving.co.uk.  We are a registered company in England under registration number 2703600, VAT number GB 472 2157 58. Our registered office is at Caddsdown Industrial Park, Clovelly Road, Bideford, Devon, EX39 3DX. You can contact us in writing via email (see our ‘contact us’ page) or via telephone on 01237 421900.

We may amend these Terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable at that time.

2. Contact

If you wish to contact us, please do so by any method detailed on our Contact Page.

3. Cancellations, Returns and Refunds

For information relating to Cancellations, Returns and Refunds, please refer to our Returns/Refunds Page.

4. Deliveries

For information relating to Deliveries and Collections, please refer to our specific web pages for Wholesale, Online, and Showroom.

5. Privacy

Devonshire Pine Ltd is a registered Data Controller in accordance with the Data Protection Act 1998 ("The Act") and the General Data Protection Regulation 2018 (GDPR).

For information regarding how we process your data, or to request a full copy of our Privacy Policy, please refer to our Privacy Policy and Website and Cookies Policies, above.

 

Product Information

6.1 Devonshire and our suppliers have a commitment to continuous product development and improvement.  We reserve the right for Devonshire Pine Ltd and our other suppliers to alter the specification of any item, at any time. These alterations include and are not exclusive to adjustments in sizes, style, finish or detailing on individual items or collections.  To confirm exact sizes or potential alterations please contact us as per our Contact Page.

6.2 Any photograph or drawing is produced as a representation of the finished product. Some products may vary from those shown on the website or on display in-store as a consequence. On occasion, we may supply a small number of goods with slight differences in specification, due to circumstances outside of our control.

Although we try to show a true representative of the colours and finishes of the products shown on our website, we cannot guarantee the exact accuracy of the finish and colours shown in the photographs, and your monitor or printer can affect these. For exact colours and finishes please visit our Bideford Showroom, where the majority of the collection will be displayed. 

6.3 All our UK Manufactured Pine and Painted products are made from Scandinavian Redwood and the collections are solid pine. As the furniture is hand made from quality natural wood, the furniture will have its own characteristics and appearance including the grain and knots. All finishes on our pine collections are water-based.

6.4 All our imported Oak products are made from quality natural wood. With the manufacturing of Oak products, it is very common and part of the process to use wood filler and veneers, to prevent warping and movement.

6.5 Daylight will, over a period of time, slightly alter the colour of the furniture, this is an entirely natural ageing process.

6.6 Most of our products are sold fully assembled.  However, due to their finished assembled size, certain items such as but not exclusively limited to; wardrobes, beds, tables and desks, will require some home assembly. Products needing home assembly will be clearly identified in the individual product description on our website.

6.7 Because our factory makes batch-built products by hand as a production line, we use CNC machinery set to manufacture components to pre-set parameters every time. Because of this, we cannot produce bespoke items as they would require the machinery to be reprogrammed to manufacture one-off components, a time-consuming and expensive process which we are not set up for.

Similarly, our oak products are imported in large quantities to keep costs and selling prices as low as possible.  For these reasons, we are unable to offer a bespoke service.

6.8 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email or telephone us before placing your order if a small change in size may deem the item unusable.

6.9 All dimensions specified by us are approximate.

6.10 For information relating to the care of our products, please refer to our Care Guide.

 

Online

7.1 All purchases made on this website are governed by these Terms & Conditions at any time. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase.

7.2 You may purchase product(s) from us by placing an order on our website or by calling our sales team on 01237 421900. You must be 18 years or over to place an order and be authorised to purchase the products.

7.3 You are responsible for ensuring that the information you provide to us is correct (including your email address and delivery address), otherwise, we may not be able to confirm your order and deliver the products to you.

7.4 We will send you, as soon as possible, an email Order Acknowledgment to the email address you have provided to us confirming receipt of your order, your payment, your order number and personal details. Please retain this in case of any queries with your order.

7.5 Your order will not be accepted until we have received payment and have sent you an Order Acknowledgement. A contract will be formed when we accept your order in accordance with this paragraph but you will still have the right of cancellation in accordance with your rights as a consumer – See our Returns & Refunds page for more details.

7.6 We will contact you if your order has not been accepted. This will usually be because:

  • The product(s) are unavailable;
  • We cannot authorise your payment;
  • You are not allowed to purchase the products from us;
  • We are not allowed to sell the products to you;
  • You have ordered too many products; or
  • There has been a mistake on the pricing or description of the products

7.7 The products available for purchase online are Clearance lines which have been discontinued. They are brand new items, unopened and in original packaging. The only time packaging would have been tampered with is for routine Quality Checks. No Clearance items sold online have been returned from other customers. This does not affect your statutory rights and as such, if you believe that the condition of the items delivered to be faulty or not as described, then please refer to our Returns and Refunds Page.

7.8 The prices displayed on our website are for online purchases and promotions only and are not transferable to sales through any other means. We take all reasonable care to ensure that the price of the product advised to you is correct. However, it is always possible that, despite our best efforts, some of the prices for the products may be incorrect. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end our contract with you, refund you any sums you have paid and require the return of the products from you.

7.9 Payment will be taken in full at the time of the order, the prices shown on our website are inclusive of VAT (Value Added Tax).

 

Showroom

8.1 All purchases made through our showroom are governed by these Terms & Conditions at any time. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase.

8.2 You must be 18 years or over to place an order and be authorised to purchase the products and you are responsible for ensuring that the information you provide to us is correct, otherwise, we may not be able to confirm your order and deliver the products to you.

8.3 Once your order is placed, we will issue you an Order Acknowledgment confirming receipt of your order, your payment, your order number and personal details. Please retain this in case of any queries with your order. A contract will be formed when we accept your order in accordance with this paragraph but you will still have the right of cancellation in accordance with your rights as a consumer – See our Returns & Refunds page for more details.

8.4 The products available for purchase via our outlet can be current lines, discontinued clearance lines or factory seconds. Speak to our sales team to ensure you know the type of product that you are purchasing.  If you believe that the condition of the items delivered to be faulty or not as described, then please refer to our Returns and Refunds Page.

9. Finance – 100 Days Breathing Space in a SNAP

9.1 We offer a finance option to our retail customers using Snap Finance Ltd, registered in England and Wales, Company Number 08080202, Registered address: Snap Finance Ltd, Challenge House, Sherwood Drive, Bletchley, Milton Keynes, MK3 6DP.

At this time, we only offer finance on orders placed instore, and so finance is not eligible for online purchases. For more details speak to our sales team.

9.2 To help get past those tight spots Snap can pay for your goods directly at Devonshire Living and you can then pay Snap back over 12 months, with only a fixed £30 deposit. All Snap Finance loans come with a 100-day interest-free payoff - pay back the full amount back in 100 days and there’s no interest to pay. If payday is right around the corner and you can’t wait, let Snap make the payment, then settle within 100 days and pay no interest. Can't pay back within the cash-payoff period? No problem. Make the agreed repayments each month and it’ll be paid back in 12 months including any interest.

9.3 Representative Example: Amount of Credit/Cost of Goods £800, Annual Interest Rate 98.55%, Weekly Payment £24.29, Term 52 weeks, Total Payable £1263.28, Representative APR 164.6%

9.4 To be eligible for our finance package, you must be a minimum of 18 years old with a £200 weekly income, be a resident in the UK and have an active current account that can accept Direct Debits Valid Debit or Credit Card. To apply for free, click here.

9.5 Snap Finance is authorised and regulated by the Financial Conduct Authority with Reference Number 741813. Snap Finance reserve the right not to extend credit. Terms and Conditions apply. Missing payments could have severe consequences, including legal proceedings, the possibility of your home being repossessed and may make obtaining credit more difficult. You can get free money advice here.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk

 

Wholesale

10.1 All purchases made through our stockist portal, or with the sales office via email or fax, are governed by these Terms & Conditions at any time. Accordingly, you should check before each order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase.  

You should not proceed with your purchase until you have read and agreed to these terms and conditions. You must be 18 years or over to place an order and be authorised to purchase the products and you are responsible for ensuring that the information you provide to us is correct, otherwise, we may not be able to confirm your order and deliver the products to you.

10.2 All orders are subject to acceptance by us. We are free to accept or decline at our absolute discretion. When placing an order, we require registration and will be subject to an approved login name and password. The information provided by you must be true, accurate, current and complete in all respects. All passwords are exclusive to you and must be treated as strictly confidential at all times. If you have any concerns regarding your password or are aware of any misuse then you must contact us immediately.

You must notify us immediately of any changes to your personal information you have provided to us by contacting our Customer Service department by email or calling us on 01237 471872.

10.3 We may not accept your order for the following reasons:

  • The product you have ordered is out of stock
  • We are unable to obtain authorisation for your payment
  • We identify an error in pricing or product description

We will contact you if the above occurs.

10.4 The prices of goods, stock availability and delivery charges are liable to change at any time but changes (excluding VAT) will not affect orders that we have already sent an order confirmation of.

10.5 If you do not have a trade login and require one to be set up, please contact our sales office here.

 

Legalities

12. Site Content and Disclaimers

We use every effort to ensure the accuracy of the information on this site. Details contained within this site may be amended from time to time, including but not exclusive to prices, specifications and photography. We will endeavour to rectify any errors, as promptly as possible but cannot be responsible for any damage or losses incurred.

You cannot assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon by Devonshire Pine Ltd in writing.

13. Guarantees and Claims under Guarantee

We the guarantors are Devonshire Pine Ltd. See clause 1 for full details.

These guarantees do not cover the natural characteristics of our wooden products, wear and tear, neglect, abuse or misuse of goods in failing to correctly follow adequate care procedures. These guarantees do not cover accidental damage, damage caused by fire, smoke, water, lighting, sunlight, theft or acts of God.

14. Intellectual Property

All copyright and other intellectual property rights of all material and content contained within this website is and shall remain at all times vested with us. The content and material are made available to you as part of your use of our website and for personal non-commercial use only. You acknowledge and agree to this as well as only downloading such content and material for the purpose of using this site.

You also acknowledge that any other use of the content and material contained within this website is strictly prohibited and you agree not to or assist any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such content and material.

15. Liability

15.1 If either of us fails to comply with these terms and conditions, neither party shall be responsible for any losses that the other party suffers as a result, (including loss of revenues, data, profits, management time, etc.), loss of business, business interruption, or loss of business opportunity, goodwill or reputation, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into the contract with each other.

15.2 Nothing in this agreement excludes or limits in any way our liability for:

(a)    Death or personal injury caused by our negligence or that of our agents or employees

(b)    Fraud or fraudulent misrepresentation;

(c)    Any breach of the obligations implied by The Consumer Rights Act 2015 or section 2 of the Supply of Goods and Services Act 1982;

(d)    Defective products under the Consumer Protection Act 1987; or

(e)   Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

 16. Waiver, Severance, Governing Law and Jurisdiction

16.1 If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16.2 If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforceability of the remaining provisions.

16.3 The laws of England shall govern the contract between us. In the event of a dispute between us, it will be resolved in the courts of England and governed by the laws of England. If you choose to access our website outside of England you agreed that these laws would apply at all times.

 

Last Updated 17th July 2019

Visit our extensive showroom today!

Caddsdown Industrial Park,
Clovelly Road, Bideford, Devon
EX39 3DX

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